IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Country Oaks LLC ("we," "us," or "our") does not share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging opt-in data is kept strictly confidential and used solely for communication regarding our services.
1. Information We Collect
Personal Information
Name, email address, phone number, physical address
Payment details (if applicable)
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
IP address, browser type, and device data
Site usage behavior and analytics
Cookies and tracking technologies
Customer Communication
Messages and service inquiries
Appointment details and history
User preferences and submitted feedback
2. How We Use Your Information
We use your information to:
Provide and improve services
Respond to service requests and schedule appointments
Send relevant updates, confirmations, and promotional messages (only when consent is given)
Ensure website security and fraud prevention
Maintain accurate opt-in records and communication logs
3. SMS Messaging & Compliance
Text Message Program Terms
By opting into our SMS service, you agree to receive messages related to our services, including appointment reminders, follow-ups, and service notifications.
Opt-In & Consent
You will only receive SMS messages if you have explicitly opted in through a form or by texting START to +1 (815) 721-1189
We maintain timestamped consent records for compliance
We comply with the TCPA and all other applicable SMS regulations
Opt-Out
You may cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation of your opt-out
All opt-outs are honored within 24 hours
Message Frequency & Content
Message frequency will vary depending on your interaction with us
Messages will be service-based unless explicit promotional consent is given
Help & Support
Reply “HELP” for assistance
Or contact us directly:
Phone: (815) 721-1189
Email: [email protected]
Carrier Disclosures
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported by most major U.S. carriers
SMS Data Protection
We do not share opt-in data or consent logs with any third parties or affiliates for marketing purposes. Subcontractors assisting in message delivery or technical operations are contractually bound to data security standards.
4. Information Sharing & Disclosure
We do not sell or rent your personal data. We may share information with:
Authorized Service Providers
Vendors supporting billing, SMS delivery, scheduling, etc.
SMS aggregators used solely for message delivery
All vendors are bound to strict confidentiality agreements.
Legal Compliance
When required by law or legal proceedings
To enforce our rights or respond to law enforcement requests
Business Transfers
In the event of a merger or acquisition, your data will remain protected under this policy
5. Data Security
We use reasonable administrative and technical safeguards:
SSL encryption in transit
Encrypted storage for sensitive data
Access control measures and regular audits
Employee training and internal data handling protocols
Breach notification procedures in line with legal requirements
6. Cookies & Tracking
We use cookies to:
Improve user experience and site performance
Analyze website behavior
Remember visitor preferences
You can manage cookies through your browser settings.
7. Your Rights & Choices
You may:
Access or update your personal data
Request deletion of your data
Opt out of marketing messages (email and SMS)
Revoke your consent at any time
To exercise these rights, contact us using the info below.
8. Third-Party Links
Our website may link to external sites we do not control. This Privacy Policy does not apply to those third-party services.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. If major changes occur, we’ll notify you via email or website banner.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data:
Country Oaks LLC
📞 (815) 721-1189
✉️ [email protected]
🌐 www.azvalleyserenityliving.com